The first step is identification of customer requirements. Data were obtained by interviewing high-tech
exerts in Taiwan and reviewing the literatures. A total of 50 high-tech experts from Taiwan were interviewed,
including five professors from the Informatics Department of the domestic universities and colleges, 15 PLM
System Consultants with the counseling experience, and 30 middle or senior-level managers, research and
development personnel, and project management experts whose companies in the Hsin-Chu Science Park
had introduced the PLM System.