In order to build a sustainable and robust business, Tesco has set out critical success factors (CSFs).
These are linked at all levels to its business goals. Some CSFs apply to all employees.
These are:
• customer focus – to ensure delivery of ‘Every little helps’
• personal integrity – to build trust and respect
• drive –to achieve results, even when the going gets tough
• team working – to ensure positive relationships in and across teams
• developing self/others – to motivate and inspire others.