Couriers are employed by tour and coach operators or work on a freelance or consultant basis. It is their responsibility to ensure that a holiday runs smoothly and meets all of its promises. This includes:
undertaking pre-holiday research
making arrangements for catering, accommodation, transport and excursions
inspecting hotel safety and cleanliness
offering sightseeing advice
organising and leading excursions
problem solving
translating and interpreting
preparing reports