Many banks have taken a couple of runs at improving cross-selling. However, McKinsey’s analysis suggests that the variance between high and low performers is not narrowing. In the current environment, banks can try product-mix changes to emphasize deposits and cash management, for example. Leading banks have already found success with a value-chain approach, in which they analyze customers’ business systems and offer attractive bundles of products and services to meet their needs at every step. Finally, because of the difficulty of attracting new business, most banks now need to establish “stock-x-selling” routines, in which they review their current business with a customer and identify opportunities to present additional products or change existing products (for example, foreign exchange and interest-rate hedges).