In the workforce arena, new leaders must leaders build a base of trust and respect so that workers in key organizational units will not reflexively resist needed change. More broadly, the new leader must build personal credibility, as discussed in Chapter 4, while demonstrating commitment to doing whatever it takes to get superior performance at the working level. One new leader cited a very positive reaction when he visited the shop floor in the company’s smallest plant and the more remote parts of the field sales force—the first person in his position to do so.