Summary Survey result Internet problem with using Lync conference call (Bangkok)
Comment Score %
Good signal 22 96%
Poor signal 1 4%
Total 23 100%
Survey from totally 23 meetings during 14 - 22 July 2016
96% happy on lync conference call, only 4% comment for poor signal which might come from internet signal drop at noon time.
Suggestion
Due to lync conference call require stable and strong internet signal for both side to support clearly voice/picture.
What we survey only tracking for Thailand side. It's possible that problem might be other side not Thailand.
Anyway to avoid those kind of problem, we need team using AIS WIFI as it's better signal.
Improvement process
I put WIFI instruction as pictuer below on the meeting room, suggest team to using AIS WIFI for lync conference call.