I just received the response of support deepsilver, and they said that the game is not officially compatible with window 8.1, and not even thought about say they are working to make an update for the game to work properly. was it what they sent me:
Dear Customer,
thank you for your inquiry.
Saints Row IV is not officially compatible with Windows 8.1, the developers recommend using Windows 7. Therefore we unfortunately can not guarantee the operability on your system. The game does run on most Windows 8 computers, though.
Please try the Following:
- Start the game with the option "run as administrator" (right-click on the program symbol and choose the Corresponding option from there)
- Start the game in compatibility mode (right-click on the program symbol and choose the Corresponding option from there)
- Install the latest version of DirectX 9.0c from www.microsoft.com
- Uninstall your video driver, restart your computer and download the latest driver available.
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