WHAT WE CAN LEARN Beware the Arrogant Mindset, Especially when Dealing with New Situations and New Cultures French sensitivities were offended by Disney corporate executives who often turned out to be brash, insensitive, and overbearing. A contentious attitude by Disney personnel alienated people and aggravated planning and operational difficulties. "The answer to doubts or suggestions invariably was: Do as we say because we know best."17 Such a mindset is a natural concomitant of success. It is said that success breeds arrogance, but this inclination must be fought against by those who would spurn the ideas and concerns of others. For a proud and touchy people, t French, this almost contemptuous attitude by the Americans fueled resentment Disney miscues. not foster cooperation, understanding, or the willingness to smooth the process. One might almost speculate that had not the potential economic benefits to France been so great, the Euro Disney project might never have been approved.