To remain competitive in the future, organizations will need to abandon their ideas of information hoarding and embrace knowledge sharing. Competitive success will be based less on how strategically physical and financial resources are allocated, and more on how strategically intellectual capital is managed -- from capturing, coding and disseminating information, to acquiring new competencies through training and development, and to re-engineering business processes. In view of these trends, and recognizing that knowledge has great potential value and because there is a corresponding failure to fully exploit it, some corporations have embarked on comprehensive knowledge management programs.