Customer relationship management
Customer relationship management (CRM) is a business strategy. Create a long-term relationship with customers learn and meet the needs of our customers with the most appropriate products. ANP company aim at the importance of this matter is a very relationship-building and has a policy of the company to the customer as follows:
- Identify , data storage that the customer of the company such as the name of the customer ,and contact information to the customer.
- Differentiate, analyze the behavior of individual customers and customer groups are divided based on the value of the company.
- Interact ,interact with customers to learn about the needs of our customers and to build long-term customer satisfaction.
- Customize, the presentation is appropriate and correctly according to the customer's needs.