• Veterinary appointments at the VMTH Community Practice included patient visits requiring a
veterinarian exam, excluding euthanasia.
• Students were asked to hand the client a standardized survey after their initial history-taking and
physical exam, including questions on their perception of their pet’s behavior throughout the visit, and
rank their satisfaction. Clinicians were given a separate standardized survey after the end of the
appointment, including questions on their perception of the patients’ behavior in the room.
• Each of the 3 exam rooms had unmodified classical music, TADE, or no music (control) playing at a
predetermined volume set with a decibel reader, at a level that would not interfere with the appointment.
Treatment rotated weekly.
• Heart rate, respiratory rate, and body temperature, as well as final charges and visit type were evaluated
by gathering the information from VMACS records.