Mohanbir Sawhney, McCormick Tribune Professor of Technology at the Kellogg School of Management, has recently written extensively on the need for strategic and product marketing to think habitually in terms of customer outcomes. While this is not an exercise in branding, a few of the world’s best-known companies have built exceptional brand equity around a customer outcome, or what the customer receives or attains, as opposed to actual products or services they provide. An example of this is Disney and the concept of “family friendly.” Whether it’s a movie, a theme park, a cruise, a resort, or a toy, parents can be assured of a critical outcome it’s safe and appropriate for all members of the family. Whether this is a brand per se doesn’t matter to parents “it’s a Disney movie” is synonymous with “it’s okay for the kids.”