Thanks for writing to us about unauthorised transaction on your account. I have today placed a hold for direct debit drawing attempts on account 146851908 made by the following company, this process will allow the hold placed for up to 3 years.
-Company: Telstra Corporation Company User Code Number: Payment Reference Number: 2983428582 debit: $405.10
Important Note: The bank accepts no liability should the item have been presented prior to this time.
Please note that this is a 3 year hold on ALL payments, from this account under the above mentioned company code.
If you feel this transaction is unauthorised, we can lodge a dispute the debited amount.
Please note that if our investigations conclude that you have signed an agreement for these funds to be debited, a $10.00 investigation fee will be payable.
Further, if you wish to PERMANENTLY cancel this arrangement, please respond this message, and I will submit a permanent cancellation of direct debit request, on your behalf.
If you need any further help, please reply to this email directly or call us on 13 66 22 from 8am-7pm Mon-Fri, or 9am-6pm on weekends (AEST/AEDT). If you're overseas, the number to call is +61 8641 9083 Sincerely, Manoj Kumar Digital Interactive Advisor