21 Media Relations
Do’s and Don’ts for Optimal News Outcomes?
You hope the strong news release you have worked so hard to polish will generate media interest and inquiries. But if it does, and if your spokespeople aren’t prepared for the media, your best effort can get derailed in a hurry.
Before a major news release is distributed, two meetings, lasting a total of about an hour, should be held with your chief spokespeople. The first session is on media etiquette and it is for anyone, at any level, who may be placed in front of the press. During this phase, you should talk everyone through these 21 tips that, if followed, can optimize your media opportunity or, if ignored, can ruin it. I itemize and explain these points below. The second session, in this order, should be the asking and answering – and follow-up – of the world’s wickedest questions that a really smart or aggressive media person might ask about your news. Perhaps in a subsequent post, a little guidance on how to identify these questions and how to role play without getting fired will be offered.
But let’s move on to the list of Do’s and Don’ts.
1. Beware the ‘Empty Air’ Media Technique
The French have an expression, un ange passe, that literally translated means ‘an angel is passing.’ It is used to describe that awkward silence that sometimes occurs, for example, at a dinner party when by coincidence everyone stops talking at once. What’s relevant about this is that experienced media people know that CEOs and other corporate spokespeople abhor a vacuum. So a clever reporter will ask a question, get the answer, and then say nothing for what seems like a long, long time. It’s usually just a few seconds, but it seems eternal. Too often when this happens, your spokesperson starts talking again, adding more to the previous answer, or changing it, and sometimes divulging way more than is appropriate. Advise your spokespeople to answer the question and resist the temptation to fill dead air.
2. Lesser Media Figures Often Grow Up to Be Big Time Media Figures
Inevitably you will get a call from a newly-minted or novice reporter, often representing an outlet that is not in your tier one. You can blow it off, but you probably shouldn’t. Here’s a real life example why: Years ago in Texas a lowly reporter for a daily newspaper started poking around a major semiconductor company asking some hard questions and writing some articles the company found objectionable. Determining that the reporter was from a local paper with a limited reach, as the story goes, they decided the best thing to do would be to just ignore the guy: take no more questions; grant no more interviews. However, that reporter went on to cover the technology beat for The New York Times. Ouch, right? Lesson to be learned here: be nice to newbies.
3. Don’t Ask When Your Story Will be Published
Most traditional reporters don’t have control over when, or even if, a story will be published. They can’t answer the question, but the issue is more complicated than that. To ask ‘when’ is to assume you’ve met the bar for attractive news content. An analogy may help explain this better. An interview is like a date. Asking when your news will be published is like asking at the end of a first date, “When can I expect you’ll be spending the night.”
4. Eye Contact and Frequent Use of the Writer’s First Name
Obviously, the eye contact rule is for face-to-face meetings. This is a hard one, by the way. It’s not that it is so difficult to understand the importance of eye contact, but it can be very awkward having to tell a spokesperson, especially a superior, that they need to do this. Let’s face it… people with eye contact problems can have other issues, yes? But in fact, no one has ever fired me for saying it when it needed to be said, but it can be awkward. Easier to convey is that spokespeople should use the writer’s first name more often than what seems normal. Media types won’t love me for saying this, but it is true for them as with all people, that hearing our own name somehow snaps us back into more conversational alertness. No, I can’t explain how that works, but it works.
5. Tell Your Spokespeople to Make Sure They Understand the Question
Everyone’s had that experience from time to time that they don’t really know what someone is asking them. In press interviews, if this feeling comes over you or your spokesperson, it is far better to say, “I’m not sure what you are asking me. Could you rephrase that?” Here’s a good example to help you remember this rule. I’ve used this story in front of CEOs and it has helped them. Johnny, a young boy, asks his father, “Dad, where did I come from?” That’s bad grammar but Johnny’s Daddy got the question, he thought, and launched into a long talk about male and female intimacy, the miracle of life, and the natural biological order of things. At the end, a perplexed Johnny said, “Dad, I don’t know what you’re talking about. My friend Eddie says he is from New Hampshire. Am I from New Hampshire, too?”
21 ประชาสัมพันธ์ข้อควรปฏิบัติและข้อควรระวังผลข่าวสารที่เหมาะสมหรือไม่ คุณหวังว่า จะแข็งแรงข่าวประชาสัมพันธ์คุณทำงานหนักเพื่อขัดจะสร้างสื่อสนใจและสอบถาม แต่ถ้าว่า ถ้าคุณ spokespeople ไม่ได้เตรียมไว้สำหรับสื่อ ความพยายามของคุณสามารถได้รับการตกรางรีบก่อนปล่อยข่าวสำคัญกระจาย ควรจัดประชุมสอง ยาวนานรวมทั้งหมดประมาณชั่วโมง กับ spokespeople ของคุณประธาน รอบแรกอยู่ในมารยาทในการสื่อ และสำหรับทุกคน ระดับใด ที่อาจวางอยู่หน้าสื่อมวลชน ในระหว่างขั้นตอนนี้ คุณควรพูดคุยถึงเคล็ดลับ 21 ที่ ตาม สามารถเพิ่มโอกาสของสื่อ หรือ ถ้า สามารถทำลาย ทุกคน แสดงรายการ และอธิบายจุดเหล่านี้ ช่วงสอง ลำดับ ควรจะถาม และตอบ – การติดตาม – คำถาม wickedest ของโลกที่สมาร์ท หรือก้าวร้าวจริง ๆ สื่อบุคคลอาจสอบถามเกี่ยวกับข่าวของคุณ บางทีในโพสต์ต่อ ๆ ไป คำแนะนำเล็ก ๆ น้อย ๆ เกี่ยวกับวิธีการระบุคำถามเหล่านี้ และวิธีการบทบาทเล่น โดยการยิงจะมีการนำเสนอแต่ลองไปในรายการของข้อควรปฏิบัติและข้อควรระวัง1. ระวังเทคนิคสื่อ 'ล้างอากาศ'ฝรั่งเศสมีนิพจน์ passe, ange สหประชาชาติที่แท้จริงแปลหมายถึง 'ทูตสวรรค์จะผ่านการ' ใช้เพื่ออธิบายความเงียบนั้นตกใจที่บางครั้งเกิดขึ้น เช่น ในงานเลี้ยงอาหารค่ำเมื่อ โดยบังเอิญ ทุกคนหยุดพูดทันที สิ่งที่เกี่ยวข้องเกี่ยวกับเรื่องนี้ไว้ว่า คนมีประสบการณ์สื่อรู้ว่า CEOs และ spokespeople อื่น ๆ ของบริษัทชิงชังสุญญากาศ ดังนั้น ผู้สื่อข่าวฉลาดจะถามคำถาม ได้รับคำตอบ และพูดอะไรสำหรับอะไรเหมือนเวลาที่ยาวนาน ยาวนาน มันมักจะเป็นเพียงไม่กี่วินาที แต่ดูเหมือนนิรันดร์ บ่อยเกินไปเมื่อเกิดเหตุการณ์ โฆษกของคุณเริ่มพูดอีก เพิ่มขึ้นคำตอบก่อนหน้านี้ หรือการเปลี่ยนแปลง และวิธี divulging บางครั้งกว่าที่เหมาะสม คำแนะนำของคุณ spokespeople ตอบคำถาม และการต่อต้านจะเติมอากาศตาย2. น้อยกว่าสื่อตัวเลขเติบโตขึ้นมักจะเป็น ตัวเลขสื่อครั้งใหญ่Inevitably you will get a call from a newly-minted or novice reporter, often representing an outlet that is not in your tier one. You can blow it off, but you probably shouldn’t. Here’s a real life example why: Years ago in Texas a lowly reporter for a daily newspaper started poking around a major semiconductor company asking some hard questions and writing some articles the company found objectionable. Determining that the reporter was from a local paper with a limited reach, as the story goes, they decided the best thing to do would be to just ignore the guy: take no more questions; grant no more interviews. However, that reporter went on to cover the technology beat for The New York Times. Ouch, right? Lesson to be learned here: be nice to newbies.3. Don’t Ask When Your Story Will be PublishedMost traditional reporters don’t have control over when, or even if, a story will be published. They can’t answer the question, but the issue is more complicated than that. To ask ‘when’ is to assume you’ve met the bar for attractive news content. An analogy may help explain this better. An interview is like a date. Asking when your news will be published is like asking at the end of a first date, “When can I expect you’ll be spending the night.”4. Eye Contact and Frequent Use of the Writer’s First NameObviously, the eye contact rule is for face-to-face meetings. This is a hard one, by the way. It’s not that it is so difficult to understand the importance of eye contact, but it can be very awkward having to tell a spokesperson, especially a superior, that they need to do this. Let’s face it… people with eye contact problems can have other issues, yes? But in fact, no one has ever fired me for saying it when it needed to be said, but it can be awkward. Easier to convey is that spokespeople should use the writer’s first name more often than what seems normal. Media types won’t love me for saying this, but it is true for them as with all people, that hearing our own name somehow snaps us back into more conversational alertness. No, I can’t explain how that works, but it works.5. Tell Your Spokespeople to Make Sure They Understand the QuestionEveryone’s had that experience from time to time that they don’t really know what someone is asking them. In press interviews, if this feeling comes over you or your spokesperson, it is far better to say, “I’m not sure what you are asking me. Could you rephrase that?” Here’s a good example to help you remember this rule. I’ve used this story in front of CEOs and it has helped them. Johnny, a young boy, asks his father, “Dad, where did I come from?” That’s bad grammar but Johnny’s Daddy got the question, he thought, and launched into a long talk about male and female intimacy, the miracle of life, and the natural biological order of things. At the end, a perplexed Johnny said, “Dad, I don’t know what you’re talking about. My friend Eddie says he is from New Hampshire. Am I from New Hampshire, too?”
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