Once you have gathered enough engaged fans, you will have created the founda- tion for a community—a more or less stable group of fans who are engaged and communicating with one another over a substantial period of time (say several months or more). Marketers have a number of tactics to nurture these communities, including inside information on new products, price breaks for loyalty, and free gifts for bringing in new members. The ultimate goal is to enlarge your firm’s “share of the online conversation.” The process ends with strengthening the brand and, hopefully, addi- tional sales of products and services. Brand strength can be measured in a variety of ways both online and offline, a subject that is beyond the boundaries of this text (Aila- wadi, et al., 2003; Aaker, 1996; Simon and Sullivan, 1993; Keller, 1993).