Background
Knowledge management
‘Knowledge management’ is a term that was newly introduced
by Nonaka, who originated the concept of a ‘knowledge-
creating organization’ in 1991 (Nonaka 1991), and it
is defined as organisational activities related to exploring
what knowledge is and how to create, transfer and use it
(Davenport et al. 1998). KM is a management method used
to rapidly improve the problem-solving skills within an
organisation by discovering the knowledge and know-how
of organisation members and sharing them throughout the
organisation (Nonaka 1991).
For effective KM to be performed, the core factors constituting
KM had to be identified. The core factors are the
essential contents to be included in KM systems. In cases
where these factors for enhancing organisational performance
are overlooked, the probability of the success of KM
is low (Guak 2011). The core factors of KM have been
somewhat differently identified in previous studies.