1. You must allow enough time for the carrier to deliver your package. Please wait the required amount of time before notifying us of an undelivered package.
2. You must notify us by email if your package has not arrived, or if you received damaged merchandise.
3. Please don't try to file a false claim. We are informed as each package is delivered; we will be able to check if your package was delivered to you or not. If the carrier can provide confirmation that the package was delivered, we will not send a replacement. Likewise, we inspect each item before it ships. We can tell the difference between damage done in shipping and damage that had to be done by mishandling. Sorry that we had to include this paragraph, but while most customers are wonderful, there are always "bad apples" who ruin it for everyone and make us take these strict measures. Thanks for your attention.