1. The cardholder visited Germany during September 18-23, 2009, and stayed at the Holiday Inn Munich City for 5 nights.
2. The cardholder reserved and paid for the hotel room booking with the travel agency named “Areointer Company”.
3. The cardholder received the voucher from this agency (Document 2) and on check-in date; On September 18, 2009 he used the voucher for staying at the Holiday Inn Munich City.
4. The cardholder was requested his Visa Card Number to make a guarantee for mini bar and telephone charge during September 18-23, 2009 at the Holiday Inn Munich City.
5. On September 23, 2009, the cardholder checked out. The receptionist of hotel informed him that there was no charge for the mini bar and telephone charge. The cardholder confirmed that he did not have any kind of mini bar and he did not make any telephone call at all.
6. Unfortunately, in his statement of October 09, 2009 (Document 3), he found that he was charged by “Holiday Inn Munich City” in amount of EUR 618.75 (THB 31,034.43).
7. The cardholder confirmed that he already paid for the hotel room charge thru the presented voucher that he bought from the travel agency named Areointer Company.
Thereby, he would like to dispute the transaction billed to his Visa Card Number.