Despite its importance, however, putting performance
measurement in place has always been a daunting task.
Because of such reasons as the lack of incentives and top
management support as well as an organizational culture
unfavorable to performance measurement, developing a
performance measurement tool set (also known as key
performance indicators (KPIs) or metrics) involves a rather
complicated process and can be very challenging for ordinary
businesses (see Shepherd and Gunter, 2006; Aramyan et al.,
2007; Lambert and Pohlen, 2001; Lapide, 2000; Chan and
Qi, 2003). A typical firm already has a certain number of
KPIs such as return on investment for assessing its financial
performance, but supply chain related KPIs have not been
widely adopted and businesses are typically uninformed of
them.
carried out.
Despite its importance, however, putting performance
measurement in place has always been a daunting task.
Because of such reasons as the lack of incentives and top
management support as well as an organizational culture
unfavorable to performance measurement, developing a
performance measurement tool set (also known as key
performance indicators (KPIs) or metrics) involves a rather
complicated process and can be very challenging for ordinary
businesses (see Shepherd and Gunter, 2006; Aramyan et al.,
2007; Lambert and Pohlen, 2001; Lapide, 2000; Chan and
Qi, 2003). A typical firm already has a certain number of
KPIs such as return on investment for assessing its financial
performance, but supply chain related KPIs have not been
widely adopted and businesses are typically uninformed of
them.
carried out.
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