1. “How may I help you?”
2. “What information were you given by my colleague?”
3. “Please tell me what exactly happened and when?”
ACTIVITY: ASK THE CLASS TO COME UP WITH QUESTIONS THAT ARE RELATED TO THEIR WORK PLACE IN THE ABOVE FORMAT OF OPEN QUESTIONS.
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SLIDE 8 - SPECIFIC QUESTIONS
Slide 8
These help to clarify points. There are two types of Specific Questions: those which request a piece of information, or those which simply require a YES or NO answer.
EXAMPLES: