Hello Charlie.
Thank you for answering my phone call and for your reply. It was my pleasure speaking with you.
Following up on our phone conversation, it was brought to our attention that you have been charging your guest Alex off-site for reservation n. MAJZA8. As you know, any transaction that happens outside of our system is against our Terms of Service and consists of hosting standards violation. We need to make sure you understand this, so it doens't happen again to any other guests. price for a reservation has to be clear for the guest before the reservation is accepted. Any extra charge that is presented to the guest after the acceptance needs to be done via alteration tool, and needs to be agreed upon on the guest's end.
I also noticed that in the listing page for Phusiri Place, the room is advertised with 2 beds but with the possibility to allocate 16 guests, which is quite confusing. The capacity of an accommodation needs to take into account the guest's comfort and heath and safety.
I'm looking forward to hearing from you tomorrrow, as we agreed at approximately 5 p.m. at your local time.
Thank you for your cooperation in this matter.
Best regards,
Alex