• Must be able to facilitate the communication process within the venue and with other departments.
• Maintain an organized system to ensure that processes are getting completed on time
• Effectively identify & anticipate guest needs & Handle challenging situations with guests diplomatically.
• Exhibit and encourage high performance standards for themselves and others
• Able to develop and maintain excellent credibility with coworkers and subordinates by demonstrating complete consistency between words and actions, in all aspects of behavior.
• Requires good communication skills both, verbal and written.
• Have a strong working knowledge of a 5-Star Hotel venue service.
• General kitchen products, beverages and wine knowledge.
• Must be able to prepare reports and budgets.
• Must be able to resolve problems.
• Must be able to keep good public and guest relations.
• Must be able to lead and manage a team.
• Must be ale to work closely with other departments.
• Organization skills.
• Planning skills.
• Strong training skills
• Selling & marketing skills
• Quality awareness
• Leadership skills.
• Management skills.
• Delegation skills.
• Organizational & time management skills.
• Initiative.
• Assertiveness.
• Strong Technical skills.
• Guest focus.
• Strong training skills.
• Selling & marketing skills.
• Quality awareness.
• Take initiative and act professionally to ensure tasks are completed.
• Exhibit and encourage high performance standards for themselves and others.
• Able to develop and maintain excellent credibility with coworkers and subordinates by demonstrating complete consistency between words and actions, in all aspects of behavior.
• Effectively identify & anticipate guest needs & Handle challenging situations with guests diplomatically.
• Maintain an organized system to ensure that processes are getting completed on time.
• Positively influence coworkers to accept & execute changes immediately and effectively.
• Maintain a high level of output and quality.
• Take action to ensure overall success of department.
Exceeding guest expectations regarding both quality and service