Clear a paper jam.
To clear a paper jam
Press the cancel button to try to clear the jam automatically. If this does not work, the paper jam will need to be cleared manually.
Locate the paper jam
Input tray
If the paper jam is located near the back input tray, pull the paper gently out of the input tray.
Output tray
If the paper jam is located near the front output tray, pull the paper gently out of the output tray.
You may need to open the carriage door and slide the print carriage to the right to access the paper jam.
Inside of printer
If the paper jam is located inside the printer, open the cleanout door located on the bottom of the printer. Press tabs on both sides of the cleanout door.
Remove jammed paper.
Close the cleanout door. Gently push the door towards the printer until both latches snap into place.
Press the Start Copy Black or Start Copy Color button on the control panel to continue the current job.