Can you send this email (from account module) to customer when P Cherry notifies you that we have received payment from the customer?
When you send, please also cc. support@signify.co.th.
Support will also wait for your Service Order PDF (the form has account name, contact name, URL name, no. of users, start date, end date) before creating the production instance.
In the future, when we have more customers, we will increase automation of this procedure.