Hello Nancy,
We understand that the Aeroworks in Netherlands is in charge but please understand we cannot clear any freight were the Accounting/Importer of record is a foreign company.
I really do not know how other shipments got away but my supervisor review this shipment and we cannot clear any freight if the billing is to an outside country.
What I recommend is for you to provide us w/ an statement indicating ENCORE is the Importer of record and then once you rcvd the duties bill you can have AEROWORK pay for the duties.
Is not hard, I understand were you coming from, but please understand we need to comply w/ US Customs.