Dear .....
Thank you for your information,
As we promised, we already issued refund your payment for full amount for all 5 transactions.
Please kindly check attached image and your PayPal balance for your reference.
We believe that your parcel still on the way, in that case, please kindly keep them as our apologization gifts.
We hope that you will not leaving us a neytral or negative feedback because we did our best in our part and provide you the money back guarantee.
Thank you in advance for your kindle understanding and forgiveness.
Best regards,
....