MANAGERS’ PERSPECTIVE
The questionnaire designed for the managers perspective
was a 5-point rating scale with 9 involuntary reasons for
staff turnover in the housekeeping department, and the
managers were expected to rate each statement with their
level of priority from 1-5, 1 being the least priority and 5
being the highest priority. A total of 60 questionnaires
were given to the managers out of which only 37 were
responded. The purpose of this study is to find out the
most prioritized reasons which would be considered by the
management before terminating an employee of the
housekeeping department of 5 star hotels of Indian brands
in Mumbai, analyze measures that have been used to
control turnover and finally to recommend other strategies
management could use to further reduce turnover.
Emphasis will be laid on the effects of variables that either
directly or indirectly affect turnover such as motivation,
training, recognition, job satisfaction and awards and the
consequences of turnover. As a matter of fact, the study
will aid supervisors and managers to view labor shortage
and turnover as not only a problem for now but as one that
can also extend into the future. Therefore, they must
develop strategies now to deal with the problem especially
since demographics accelerate labour shortage. There is a
decrease in the labour pool for housekeeping jobs
especially the 16-24 year old group which is heavily
employed by the industry. This study is intended to help
find out why housekeeping employees are not satisfied
with their job and subsequently quitting. The study will
also research strategies that can be used to retain
employees and what the consequences of turnover are.
Two graphs are plotted for the managers’ perspective. One
chart is the pie representation of the percentages of the
reasons that are considered for terminating an employee.
Another chart shows the average priority of the reasons
that may cause involuntary turnover.