When the Broker made the entry for HAWB BKK-1508-0281 he received an error message stating that the freight had not been “Boarded” on the HAWB level in Customs AMS/ACE system. This is something that needed to input by the Carrier LH once shipment arrived. The Carrier advised they retransmitted the information but according to Customs and the Broker they could not see the information therefore this resulted in delays. We need to ensure that the Carrier updates all accurate information on the MAWB and HAWB levels all the way through to destination.