High employee satisfaction is important to managers who believe that ‘‘an organization has a responsibility to
provide employees with jobs that are challenging and intrinsically rewarding’’ .
Golbasi et al., (2008) defined job satisfaction as an emotional reaction and behavioural expression to a job that
results from individual assessment of his or her work achievement, office environment and work life. According to
Locke (1969), job satisfaction is defined as “the pleasurable emotional state resulting from the appraisal of one’s job
as achieving or facilitating the achievement of one’s job values.” Price and Mueller (1981) pointed out that job
satisfaction has an indirect influence on turnover through its direct influence on formation of intent to leave.
Organ (1977) published a reappraisal of the logic behind the satisfaction-performance relationship, linking it to
social exchange theory, in which performance is regarded as an appropriate form of exchange to the firm in
reciprocation for job satisfaction experienced by an employee. Thus, individuals with higher levels of
job satisfaction exhibit more of the pro-social, OCB. Kim (2006) asserts that employees
who enjoy a higher level of job satisfaction will exhibit a higher level of OCB.
Following this rationale, it is expected that job satisfaction will have a positive relationship with teachers’
citizenship behaviour and hypothesis below is proposed:
Hypothesis 1: Job satisfaction significantly affects teachers’ willingness to exhibit organizational citizenship
behavior