Every organizational change, whether large or small, requires one or more change
agents. A change agent is anyone who has the skill and power to stimulate, facilitate,
and coordinate the change effort. Change agents may be either external or internal.
The success of any change effort depends heavily on the quality and workability of
the relationship between the change agent and the key decision makers within the
organization. In this article, I discuss change agent types, change agent roles, and
characteristics of successful change agentry