1. Supervises and coordinates activities of banquet personnel engaged in such activities as:
• Preparing necessary materials and supplies for the function.
• Arranging the function room.
• Setting-up the tables.
• Presenting menu and taking orders (when necessary).
• Serving the guests.
• Cleaning up after the function.
• Participates in their activities.
2. Coordinates with kitchen regarding food preparation; coordinates with bars regarding beverage requirements.
3. Ensures that all necessary arrangements and preparations have been made; coordinates with Housekeeping, Engineering and other departments regarding special arrangements.
4. Computes amount to be billed; presents bill to client; transmits cash payments to cashier’ coordinates with accounting in collecting bills.
5. Gives necessary instructions regarding set-up and service to all personnel assigned to function.
6. Ensures the grooming and general appearance of BQ staff conforms to hotel standard.
7. Confers with host of function concerning last minute arrangements, coordinates with kitchen in providing for extra or decreasing number of covers when necessary.
8. Always be smart, good appearance with nametag and uniform in perfect conditions.
9. Will always ensure immediate response to any customer request at any time to ensure full and immediate customer satisfaction without which the future performance of the hotel will be negatively affected.
10. Keeps back of the house organized at all times.
11. Does briefing before functions for the casuals.
12. To ensure that all BQ employees report for duty punctually wearing the correct uniform at all times.
13. To boost, develop and maintain staff morale within his department.
14. To maintain good communication within his department.
15. To ensure that all BQ employees provide a courteous and professional service at all times.
16. To ensure that all BQ employees have a complete understanding of and adhere to the hotel’s Employee Rules and Regulations.
17. To ensure good discipline and behavior of all employees in Banqueting department including casuals.
18. To supervisor his employee to ensure the smooth and efficient operation of his department.
19. To ensure that all employees have a complete understanding of and adhere to the hotel’s policy relating to Fire, Hygiene, Health and Safety.
20. Must be familiar with all policies and procedure relating in his department.
21. To carry out any other reasonable duties and responsibilities as assigned by his superiors.