Shift Briefing:
o At the commencement of the shift, Executive/ Supervisor on duty to take the briefing.
o Information regarding new happening, group arrivals or departure, VIP‟s in house etc. included in the briefing.
o Guest comments cards (GSTS) and all other important departmental information to be conveyed.
o Information about guest birthday and anniversary.
o Housekeeping Executive or Supervisor carries out the briefing at the commencement of the shift.
o The briefing should take maximum of 10 to 15 Mints.