Dear Teun,
Hello, I hope you are fine.
I'm also unhappy to hear that the goods have problem.
I'm not sure how the moldy happened.
We never have this problem before since we have done the business for many year.
Could you please check how you keep/store the goods.
Normally; you should see the problem since the goods arrive the warehouse
because you have check the goods very care fully.
Now it take over 1 year I don't know how to help you for this problem.
However; you can inform me the damage cost.
We will consider how to help if it is not much.
Best regards./Pongsiri.