6. Develop and update local knowledge
7. Implement occupational health and safety procedures
8. Maintain hospitality industry knowledge
9. Manage and resolve conflict situations
10. Organise and prepare food products and services
11. Perform clerical procedures
12. Perform basic First Aid procedures
13. Read and interpret basic instructions, directions and/or diagrams
14. Receive and resolve customer complaints
15. Receive and store kitchen supplies and food stock