4. Escalation Procedure
If the resolution falls within the responsibility of FrieslandCampina and is not achieved within the maximum resolution time, the discrepancy is to be escalated to the appropriate manager as table below.
Discrepancy Category Escalation 1 Escalation 2 Resolution time
Price PO > invoice Category Lead Manager Corporate Procurement Manager
3 days
Price PO < invoice Catergory Lead Manager Corporate Procurement Manager
Quantity PO (GRN) >< invoice Planning Manager AP Manager
Goods/Service receipts NOT approved Planning Manager AP Manager
5. Target
On a monthly basis, AP staff prepares a log list of blocked invoice in SAP and submit the log list to the AP Manager.
The AP Manager will review the log list and prepares an action plan to follow up on blocked invoices.
The reviewed log list and action plan of blocked invoices will be submitted to the F&A Manager and Corporate Procurement Manager for final approval as part of the month-end closing procedures.