Focusing on lost time and waiting may be one of the best ways to save your dealership money. Checking up on lost time in the shop, parts department or when making and receiving deliveries may help you implement some powerful cost-saving procedures. Those same cost-saving procedures could very well keep you out of the red come the end of the year.
Looking for those areas of the business that create lost time can be a challenge. "It's a full-time job and I'm doing it every day," says Tom Rigg of Rfgg's Outdoor Power Equipment (four stores in Indiana: Valparaiso, LaPorte, Mishawaka and Lafayette). "It's an ongoing situation. Our employees have been making suggestions and finding better ways to use their time."