dialysis. In these situations, the RNs’ feelings of inadequacy were connected with patients showing mistrust
or aggression towards them. Feelings of inadequacy or guilt occurred when patients accused the RN of
something without grounds, such as smelling of alcohol, being unreliable or threatening. The RNs did not
understand what was behind the allegation and felt sad about being accused, although they could understand
how the patient might feel very bad at that specific time. Such accusations aroused inconsistent feelings
towards the patient: