Summary
Based on the Executive Director's decision, a computer-based system is installed in each
hotel and linked to the head office. This decision was made exclusively by the Executive
Director based on information he gathered while attending a conference on hotel
management. The exact functional requirements of the computer and software systems to
satisfy the needs of the hotels and head office are not clearly defined and documented. It is
clearly the intent of the chain to have a standard system installed which has demonstrable
and measurable benefits for the chain, its staff, and most importantly, its customers. Since
the chain plans to add four hotels by the end of next year, the Executive Director has
indicated his desire to have the computer system installed and functional in the existing
hotels within 12 months.