Abstract
This article reviews the literature relating to consumer studies in foodservice, an underrepresented
area in terms of review papers. It is organised into four sections, discussing survey
work, experimental studies, and investigations relating to economics and geography, and
sociological and anthropological research. Many of these articles have been published outside
the usual hospitality management journals. The review examines the scope of this research,
identifying areas of commonality within it, as well as gaps and weaknesses in the body of
knowledge on consumer behaviour in the food service industry. r 2002 Elsevier Science Ltd.
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