Are you thinking of sending a formal notice to a merchant? Read this first.
What is a formal notice?
A formal notice is an official letter that orders the recipient, for instance a merchant, to do or not do something. It can involve resolving a problem, paying an amount of money or respecting a contract, among others.
The formal notice specifies the terms and conditions to respect. It offers the merchant the opportunity to answer your request without going through the courts.
Before sending a formal notice
Before sending a formal notice to a merchant, consult the section of our Web site that deals with the subject you are concerned about. All the sections can be accessed from the left menu of the Section dedicated to consumers.
If recourse is possible, we will explain how you can negotiate with the merchant before sending a formal notice.
When the Office de la protection du consommateur cannot intervene regarding a specific subject, such as insurance, we will direct you to the proper organisation. We invite you to contact this organisation before sending a formal notice.
Standard formal notice
You will find a standard formal notice Vous allez quitter le site de l'Office de la protection du consommateur. Consultez la page Accessibilité pour plus d'information sur les contenus non conformes. on the Web site of the Québec ministère de la Justice.
We invite you to contact the ministère de la Justice Vous allez quitter le site de l'Office de la protection du consommateur. Consultez la page Accessibilité pour plus d'information sur les contenus non conformes. if you have any questions about the formal notice process.