The aim of this research paper is it to proof the awareness of hotels towards crisis
management and deliver information for hotel managers when it comes to evaluating
an existent crisis management plan or developing a new one. Therefore it is necessary
to explore all the various steps, shown in the theoretical framework, one must go
through to reach that aim. The present literature let this research paper derive this
information and creates in symbiosis to it a new approach unified for the hotel
industry.