Definition (operational definition)
- CSR refer to cooperate social responsibility. It’s mean management concept whereby company integrate environment and social concern in their operations and interactions with stakeholder.
- Stakeholder refer to the person that get benefits and lost benefits. In this research contain owner, community, government, customer, employee, and environment.
- 5stars refer to rate of American Automobile Association (AAA). Hotel that high quality standard that require by AAA.
- Interview-complete questionnaires refer to questionnaires that complete by interviewer.
- Pilot test refer to reproduce questionnaire before use in real situation.