EasyCar had facilities in a total of 17 cities in 5 European countries, as shown in Table 2. It primarily located its facilities near bus and train stations in the major European cities, seeking out sites that offered lower lease costs. It generally avoided prime airport locations, as the cost for space at, and in some cases, near airports, was significantly higher than most other locations. When easyCar did locate near an airport, it generally chose sites off the airport, in order to reduce the cost of the lease. Airport locations also tended to require longer hours to satisfy customers arriving on late flights or departing on very early flights. EasyCar kept its airport locations open 24 hours a day, whereas its other locations were generally only open from 07:00--23:00.
The physical facilities at all locations were kept to a minimum. In many locations, EasyCar leased space in an existing parking garage. Employees worked out of a small, self-contained cubicle within the garage. The cubicle, depending on the location, might be no more than 15 m2, and included little more than a small counter and a couple of computers at which staff processed customers as the came to pick up or return their vehicles. EasyCar also leased a number of spaces within the garage for its fleet of cars. However, because easyCar's vehicles were rented 90% of the time, the number of spaces required for at an average site, which had a fleet of about 150 cars, was only 15-20 spaces (Simpkins, 2002). To speed up the opening of new sites, easyCar had equipped a number of vans with all the needed computer and telephone equipment to run a site (Simpkins, 2002). From an operational perspective, it could open a new location by simply leasing 20 or so spaces in a parking garage, hiring a small staff, driving a van to the location, and adding the location to the company's website. Depending on the fleet size at a location, easyCar typically had only one or two people working at a site at a time.