Resort hosts check-in and explain benefits of allocated accommodation to the guest.
Address guest by name at least twice during the entire conversation.
-Ask open questions to establish (if any) purpose of visit.
-Confirm the following details:
*How many nights / Check-in and Check-out date
*Room type / Room rate
*Benefits which are included in room rate.
*Ensure guest’s preference, Smoke/Non Smoke
*Departure time and flight detail
*Newspaper preference