Resort hosts check-in and explain benefits of allocated accommodation to the guest.
Address guest by name at least twice during the entire conversation.
-Ask open questions to establish (if any) purpose of visit.
-Confirm the following details: 
 *How many nights / Check-in and Check-out date
 *Room type / Room rate 
 *Benefits which are included in room rate.
 *Ensure guest’s preference, Smoke/Non Smoke
 *Departure time and flight detail
 *Newspaper preference