9. When making oral presentations always be prepared. Arrive early, make sure equipment works and that you have any thing you need.
10. Show that you are interested in what you are saying and try to keep audience interest by using visual aids and altering tone, pith and gestures.
11. Don’t shrug off questions or patronize your audience – pitch your presentation at the right level.
12. Never let an audience leave without taking away a record of what you have said.