Key Challenges of In-flight Catering
Customer Preferences vs. Space Constraints
Providing the right choice of meals across several
routes, aircraft types and galley configurations becomes
complex considering the galley space constraints.
Dynamic Changes
Airlines today are growing rapidly and routes and
aircraft types are constantly updated by the airline. This
leads to challenges in areas of galley planning, meal
planning, caterer management and in meeting the end
customer expectation.
Quantity and Quality
The uplift of the right meal quantity and maintenance
of high quality and hygiene standards while suiting
the palate of the customer is very critical for the
brand image. In case of customer complaints, quick
remedial action needs to be taken to prevent similar
service violations.
Information Sharing
Caterers form a critical part of the supply chain, and it is
imperative that the airline and caterer work closely
together. Hence, integration with caterers across the
network is crucial for achieving service standards,
optimal inventory allocation, catering order automation
and smooth invoice settlement process.