• Receive and relay telephone and fax messages appropriately
• Greet customers as they come in and provide visitors’ badges
• Receive and distribute mail
• Maintain filing system and inventories
• Assist in planning meetings by providing administrative support
• Respond to queries put forward by customers
• Monitor use of supplies and replenish as and when needed
• Assist the Executive Director and other staff as directed
Welcoming guests to the hotel in a polite, friendly and helpful manner.
Dealing with late arrivals and assisting with early check-outs.
Check out departing guests using the hotel’s accounting system.
Taking payment from guests in the form of cash or credit cards.
Answering telephone inquiries promptly & professionally & transferring calls on.
Being a point of contact for guests should they have any queries.
Arranging for brief tours of the hotels rooms and facilities.
Operating switchboard and directing calls appropriately.
Dealing with and resolving customer complaints.
Checking function sheets.
Managing group bookings for conferencing, the restaurant and accommodation.
Keeping up to date on all hotel products, services, pricing & promotional offers.
Completing the night auditing procedures with accuracy and attention to detail.
Maximise sales revenues through up selling and marketing programmes.
Provide information and literature about the hotel in person and via telephone.
Ensuring all relevant paperwork has been completed in order for a smooth hand-over at the end of your shift.