The Opportunity How can leadership be this hard? One year ago today was the happiest day of my life. I had arrived! Only four years out of college, and my company had selected me to move into a leadership position: director of corporate client services for the es region. I knew I could handle the job. had started out in our catalogue call center fielding customer requests as well as com plaints. Then I was promoted to a project manager working closely with sales and our corporate clients Whatever products or services the salespeople promised our customers, I was supposed to deliver. And if I do say so myself, I was good at getting our corporate clients what they needed, when and where they needed it. I received all kinds of kudos for my ability to develop out standing client relations. I was sure I could make my staff do the same. A year ago, I was elated; today, I am holding on for dear life, and my job may be at risk. What happened? What went wrong? With those thoughts, Debbie pulled into the parking lot at the public library. She knew she coul never have an uninterrupted day in the office