Firstly, please accept our sincere apologies for the inconvenience that you are currently experiencing with the game.
Please note that we are currently replying to every email that we receive.
Therefore, you may receive this email multiple times if you sent more than one inquiry.
We would like to assure you that we are looking into the issue that you reported, and if we find that a problem exists then we will be sure to fix it promptly.
Please understand that our investigation may take a while.
However, we are doing our very best to identify the cause of this issue, and we would appreciate it if you would allow us just a little more time to resolve any problems which exist.
If we have anything to report we will contact you using this email address, or by posting a general announcement on the in-game 'Notice' page.
If you require any further information, please feel free to contact us again via the inquiry form.
Once again, we apologize for any inconvenience this may have caused, and appreciate your kind understanding and continued patience.
Kind regards,
LINE GAME Support