Brand loyalty
[BL1] The prospect of lower prices would make me switch to another company
[BL2] If it were possible to do so without problems, I would choose another company
[BL3] I intend to remain the company’s customer
Brand awareness/association
[BAS1] I easily recognize [brand]
[BAS2] Several characteristics of [brand] instantly come to my mind
[BAS3] I can quickly recall the symbol or logo of [brand]
[BAS4] I can recognize X among other competing brands
Perceived quality
[PQ1] Most of the products of [brand] are of great quality
[PQ2] The likelihood that [brand] is reliable is very high
[PQ3] Products of [brand] are worth their price
Firm-created social media communication
[FC1] I am satisfied with the company’s social media communications for [brand]
[FC2] The level of the company’s social media communications for [brand] meets my expectations
[FC3] The company’s social media communications for [brand] are very attractive*
[FC4] This company’s social media communications for [brand] perform well, when compared with the social media communications of other companies